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Online Banking

BlueShore Financial Mastercard Changes

Here’s all you need to know about our new Mastercard partnership with Collabria, our new suite of Mastercards, and how you can obtain your new card.

As of August 31, 2018, our former credit card supplier, CUETS Financial, stopped providing credit card services to Canadian credit unions. In light of this, we entered into a new partnership with Collabria Financial, the credit card organization selected by the national credit union system.

Exciting new cards and benefits

Collabria offers a full suite of best-in-class card options, from a premium World card (earning 2 points for each $1 spent) to a no-fee Cash Back card.

There is also a U.S. Dollar credit card – something many clients have been requesting. And for business owners, there are expanded product options, including premium rewards, low rate and no fee cards.

Cardholder benefits match or exceed those of CUETS. For example, travel insurance benefits on premium cards are significantly improved, with $5 million in coverage (vs. the current $2 million) and extended coverage periods.

Getting your new Mastercard

In the last few months, we have sent letters and emails to all our valued cardholders, explaining next steps to obtaining a new card. We have also followed up to discuss the best card option and complete the application process for a new card.

Helpful tools and resources

Many cards have a clear transition option, for example, “World Elite” to “World”. However, others may not be quite as clear. To explore and clarify your options, take a look at our card selector. You identify what matters to you in a card – fee, rate, points, insurance – and you are given a “best match” recommendation along with other applicable options.

You may have questions about the transition, (not to worry, your current card will remain active until you choose to cancel it), and how to use your new card. We have prepared an extensive Frequently Asked Questions section that will help.

Other questions or concerns

If you don’t find what you need in our FAQs, or you have other concerns, please contact us at 604.982.8000 or 1.888.713.6728.

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