How to use

Login to Online Banking; by default you will be taken to the My Account Summary page.

• Click on the Payments link in the left-hand navigation menu.
• Click on the Pay business taxes link in the left-hand navigation menu.

Setup CRA Account(s)

Before you make a payment, you will need to set up your CRA account information.

• Click on Add Account for the specific type of account you want to pay
• Enter your CRA business number and click the Add Account button

To delete an account click Delete Account beside the account you want deleted. You will see a confirmation page asking you to confirm the account deletion.

GST/HST payments

The forms you must complete online correspond to the hard copy of your GST forms. GST34 is used to file or file and remit a GST payment, while GST58 is used to remit a payment.

GST Form 34

GST Form 34 allows you to file GST/HST owing to the CRA with or without remitting a payment.

• Click on File
• You will be prompted to enter information from your hard copy form (GST 34-2 E).
• You will have an opportunity before submitting the information to make edits should any of the information you have typed be incorrect.
• You will then be prompted for the option to File and Pay or File Only.
• You will be asked to confirm the transaction, and will be provided with a confirmation number for the payment.
• If you click on File and Pay you will also be prompted for a payment date and the account to debit for the payment.
• At the end of your transaction you will receive a confirmation number

RC Forms

RC Forms are used to make remittances to CRA, regardless of whether you have filed the information with CRA.

• RC 159 GST Amounts Owing Remittance Voucher
• RC 160 GST Interim Payment Remittance Voucher
• Click on Remit
• Enter information into the form provided
• You will then have the option to remit the payment to the CRA.
• At the end of your transaction you will receive a confirmation number

Corporation Tax payments

• Click on Remit
• Enter information into the form provided
• You will then have the option to remit the payment to the CRA
• At the end of your transaction you will receive a confirmation number

Payroll and Source Deduction - Current Year

• Click on File
• Enter information into the form provided
• You will then have the option to remit the payment to the CRA.
• At the end of your transaction you will receive a confirmation number

Making Future-Dated Payments

As with other bill payments in online banking, you can set up future-dated CRA payments. If you cancel a future-dated GST 34 payment, the filing information will still be sent to CRA even though the payment itself will be cancelled. If a non-GST 34 payment is cancelled, no information will be sent to the CRA.

If there are insufficient funds in the source account when the future-dated payment is to be made, no payment will be made. If the payment was a GST 34 payment, the filing information will still be sent to the CRA.

What to do if you run into problems

All payments made provide a tracking number (the same as our other online bill payments). If your payment was for an amount of $1000 or less you will need to contact the CRA directly to trace the payment. If the payment amount was for an amount greater than $1000, please contact your branch and they can submit a trace request on your behalf.

If for some reason the bill payment system is unavailable at the time of the payment, the payment will not be allowed and you may enter the information at a later date.

If the payment is successful, but the CRA system unavailable, the payment will be made, but the status of the filing or remittance will be unknown. You will be notified to contact your branch. If the message was not sent to the CRA, the funds will be returned to your account within 2-4 business days.