The year in review: 2019 Annual Report
Learn more about the advancements we’ve made in continuing to raise the bar on the service and experience we provide to our valued members, and the accomplishments we’ve achieved in the past year.
As a BlueShore member, we encourage you to read our 2019 Annual Report to learn more about the progress we’ve made in refining the experience we deliver to clients, expanding our digital offerings, and continuing to build on a strong, stable financial foundation.
Here are a few highlights
The “in-person” experience improves for more clients. We moved our downtown location to a newly designed Financial Spa® branch on Pender Street, increasing our visibility and reach in the core of Vancouver’s Financial District. Our Burnaby branch, a mainstay of the Burnaby Heights community for over 30 years, was also completely transformed and revitalized.
More digital transformation. We continued to improve and expand our digital service offerings, adding Live Chat messenger service with our Solution Centre associates via our website; a new “robo-advice” investing service, VirtualWealth™; and eSignature for faster, more convenient document fulfillment.
Another year of exceptional financial performance. We hit a major financial milestone as Assets Under Administration (AUA) grew over 10% to hit the $6.3 billion mark. Net operating income reached $22.1 million, making 2019 our highest grossing profitable year from core operations, after normalizing for one-time property gains. “We are proud to have achieved record earnings from core operations in 2019, to enable continued investment into an exceptional member experience and a robust capital base,” says Richard Butterworth, Chief Financial Officer. For more details, refer to the Management Discussion and Analysis.
Recognition for our corporate culture. Complementing our financial performance was our continued recognition as a Best Employer in Canada by Kincentric for the ninth consecutive year.
Accolades from our clients. Through our annual independent survey, we found that BlueShore clients also overwhelmingly agree that BlueShore “works with their best interests in mind” and “values their business” – strong statements that point to the trusted relationships we seek to build with every client.
Please take a moment to read the Annual Report. We welcome your comments or questions.
In keeping with the COVID-19 physical distancing mandate, our Annual General Meeting has been postponed. A new date will be communicated once it has been determined by the Board of Directors.