Skip to main content

Site Menu

  • Home
    Visit this page
  • Personal
    • Personal
      Visit this section
    • Accounts & Services
      • Accounts & Services
        Visit this section
      • Chequing Accounts
      • Savings Accounts
      • Banking Services
        • Banking Services
          Visit this section
        • International Transfers
        • Wire Transfers
        • Debit Card
        • CRA Direct Deposit
        • Bank Drafts
        • Foreign Exchange
        • Digital Vault
        • Safety Deposit Boxes
        • Overdraft Protection
      • Grow Your Savings Program
    • Mortgages & Credit
      • Mortgages & Credit
        Visit this section
      • Mortgages
        • Mortgages
          Visit this section
        • Fixed Rate Mortgage
        • Variable Rate Mortgage
      • Credit Cards
      • Lines of Credit
      • Loans
    • Investments
      • Investments
        Visit this section
      • Term Deposits
        • Term Deposits
          Visit this section
        • Non-Redeemable Term Deposits
        • Escalator Term Deposit
        • Jump Rate Term Deposit
        • FLEXterm Term Deposit
        • Market-Linked Term Deposits
          • Market-Linked Term Deposits
            Visit this section
          • Global Performance Term Deposit
          • GuaranteePlus Term Deposit
        • U.S. Term Deposits
        • Responsible Option Aggressive Guaranteed Term Deposit
      • Market Investments
        • Market Investments
          Visit this section
        • Mutual Funds
        • Stocks & Bonds
        • ETFs
      • Registered Plans
        • Registered Plans
          Visit this section
        • TFSA
        • RRSP
        • RRIF
        • RESP
        • RDSP
      • Annuities & Segregated Funds
      • Shares
      • Ways to Invest
        • Ways to Invest
          Visit this section
        • Full Service Brokerage
        • Online Brokerage
        • Robo Advice
    • Insurance
      • Insurance
        Visit this section
      • Life Insurance
      • Critical Illness Insurance
      • Disability Insurance
      • Extended Health & Dental Insurance
      • Mortgage & Loan Insurance
    • Ways To Bank
      • Ways To Bank
        Visit this section
      • Online Banking
      • Financial Spa Branches
      • Solution Centre
      • ATMs
      • Telephone Banking
    • Rates
      • Rates
        Visit this section
      • Account Rates
      • Foreign Exchange Rates
      • Loan and Line of Credit Rates
      • Mortgage Rates
      • Prime Rate
      • Term Deposit Rates
      • MLTD Current Performance
    • Help Centre
    • Tools
      • Tools
        Visit this section
      • CPP & OAS Calculator
      • Education Planning Calculator
      • Loan Calculator
      • Mortgage Calculator
      • Mortgage Affordability Calculator
      • RRIF Payment Calculator
      • Retirement Calculator
      • RRSP Tax Savings Calculator
      • Saving To Reach A Goal Calculator
      • Savings Growth Calculator
      • TFSA Versus RRSP Calculator
      • Will The Money Last Calculator
  • Business
    • Business
      Visit this section
    • Business Accounts
      • Business Accounts
        Visit this section
      • Operating Accounts
      • Business Savings Accounts
      • Business Banking Services
      • Merchant Payment Services
    • Mortgages & Credit
      • Mortgages & Credit
        Visit this section
      • Commercial Mortgages
      • Business Lines of Credit
      • Business Loans
      • Leasing Services
      • Business Credit Cards
      • Strata Financing
    • Investments
    • Business Insurance
      • Business Insurance
        Visit this section
      • Buy-Sell Life Insurance
      • Key Person Insurance
      • Critical Illness Insurance
      • Disability Insurance
      • Business Loan Insurance
      • Group Health Insurance
    • Ways To Bank
    • Help Centre
    • Tools
  • Wealth
    • Wealth
      Visit this section
    • Investing
    • Tax Strategies
    • Wealth Protection
    • Estates & Trusts
    • Women & Wealth
    • Philanthropy
    • Business Succession
  • Advice & Planning
    • Advice & Planning
      Visit this section
    • Advice Hub
      • Advice Hub
        Visit this section
      • Financial Planning
      • Everyday Banking
      • Home Ownership
      • Education Savings
      • Investing
      • Retirement
      • Insurance
      • Estate Planning
      • Business Banking
      • Cybersecurity
    • LifeSpring Financial Planning
    • Our Advisory Team
      • Our Advisory Team
        Visit this section
      • Financial Advisors
      • Investment Advisors
        • Investment Advisors
          Visit this section
        • Chisani Wealth Group
      • Business Advisors
      • Wealth Protection Specialists
      • Commercial Mortgage Advisors
      • Leasing Advisors
    • Newsletters
      • Newsletters
        Visit this section
      • ShoreLines
        • ShoreLines
          Visit this section
        • Maintaining and Sustaining Your Financial Resilience
        • How Term Deposits Can Work For You
        • Expand Your Financial Knowledge With A BlueShore Webinar
        • The Latest From BlueShore Credit Cards
        • Secure Important Files With A Digital Vault
        • 2024 Board of Directors Nominations
      • LifeSpring Insights
        • LifeSpring Insights
          Visit this section
        • January
        • March
        • April
        • June
        • August
        • September
        • October
        • November
      • Business Perspectives
        • Business Perspectives
          Visit this section
        • Spring 2023
        • December 2022
        • February 2022
        • May 2022
        • August 2022
      • Market Monitor
      • Market Pulse
    • Financial Wellness Checkup
  • About BlueShore
    • About BlueShore
      Visit this section
    • Discover BlueShore
      • Discover BlueShore
        Visit this section
      • Our History
      • Client Voice
        • Client Voice
          Visit this section
        • What Our Clients Say
        • Research Panel
        • Research Panel Findings
    • News & Events
      • News & Events
        Visit this section
      • In the News
      • Media Releases
      • Announcements
      • Events
      • Media Resources
    • Community Impact
      • Community Impact
        Visit this section
      • Community Partners
      • Sponsorships & Donations
        • Sponsorships & Donations
          Visit this section
        • Sponsorship & Donations Request Form
      • Arts in View Program
      • Wishbank Program
    • Governance & Leadership
      • Governance & Leadership
        Visit this section
      • Board of Directors
      • Executive Leadership Team
      • Annual Reports
        • Annual Reports
          Visit this section
        • Annual Report 2022
          • Annual Report 2022
            Visit this section
          • Leadership Viewpoints
          • Elevating your financial experience
          • Achievements and Advancements
          • Management Discussion and Analysis
            • Management Discussion and Analysis
              Visit this section
            • Economic Review and Outlook
            • 2022 Performance Highlights
            • Lines of Business Performance
            • Risk Management
            • Critical Accounting Estimates
            • Executive Leadership
            • Chief Executive Officer Performance Review
            • Other Compensation Policies and Practices
            • Report Of The Independent Auditors
            • Financial Results
          • Governance Report
        • Annual Report 2021
          • Annual Report 2021
            Visit this section
          • Leadership Viewpoints
          • Building Your Future With The Right Financial Advice
          • Achievements & Advancements
          • Advancing Growth & Profitability
          • Report Of The Independent Auditors
          • Financial Results
          • Governance Report
      • Elections & AGM
        • Elections & AGM
          Visit this section
        • 2023 AGM
        • 2022 AGM
        • 2021 AGM
      • Corporate Social Responsibility
      • Market Conduct Code
        • Market Conduct Code
          Visit this section
        • Client Complaint Policy
      • Subsidiaries
    • Contact Us
    • Branch / ATM
      • Branch / ATM
        Visit this section
      • Statutory Holidays and Special Closures
    • Careers
      • Careers
        Visit this section
      • The BlueShore Difference
      • What We Offer You
      • Our People
  • Featured Offers
    • Featured Offers
      Visit this section
    • Limited-Time Term Deposit Rate
    • Premium Chequing Account Bundle
    • Wellness Bundle

Quick links

  • Advice Hub
  • Help Centre
  • Rates
  • Find Branch/ATM
  • Contact
BlueShore Financial

Sub Menu

  • Discover BlueShore
  • News & Events
  • Community Impact
  • Governance & Leadership
  • Contact Us
  • Branch / ATM
  • Careers

Main Menu

  • Personal
  • Business
  • Wealth
  • Advice & Planning
  • About BlueShore
  • Featured Offers
Online Banking Online Banking

Breadcrumb

  1. Home
  2. About BlueShore
  3. News & Events
  4. Media Releases
  5. BlueShore Financial Expands Relationship with Temenos to Further its Digital Transformation
Corporate News

BlueShore Financial Expands Relationship with Temenos to Further its Digital Transformation

April 13, 2021

Share This

  • Share this page on Twitter (link will open in a new window)
  • Share this page on Facebook (link will open in a new window)
  • Share this page by Email (link will open in a new window)

GENEVA, Switzerland – April 13, 2021 – Temenos (SIX: TEMN), the banking software company, today announced that BlueShore Financial, a boutique full service financial institution, is digitally transforming with Temenos. Powered by Temenos Infinity, the market-leading omnichannel digital banking product, BlueShore will extend its ‘HighTech-HighTouch’ experience to clients by leveraging explainable artificial intelligence (XAI). BlueShore will replicate the in-branch experience of its Financial Spa™ Branch designed around client-centered amenities, personalized service and expert advice, across all channels and devices, from onboarding to servicing through to retention.

BlueShore clients are largely technologically and financially literate, but are time-starved and have complex financial needs. As such, BlueShore is focused on delivering expert advice and a premium, personalized client experience, both in-person and virtually, via the channel of their clients’ choice. In November 2020, as part of its initiative to build human connections in the digital era, and deliver a technology experience that fits its clients’ lifestyle, BlueShore signed a contract for Temenos Infinity Engage, a state-of-the-art mobile messaging app that connects BlueShore Solution Centre and Financial Advisors with clients. The expansion of the relationship to include the full Temenos Infinity digital platform, Temenos Data Lake, Temenos Explainable AI (XAI) and Temenos Payments will take this further, as BlueShore executes a data-driven, cutting-edge digital strategy.

BlueShore has been a long-standing Temenos partner, using Temenos Transact to create a high-performing cost-efficient core banking environment. Leveraging Temenos Analytics, embedded into the core banking platform, BlueShore created what it calls ‘bluegorithms’, proprietary algorithms that measure qualities such as engagement score, digital usage and price sensitivity. With the new end-to-end, fully integrated digital ecosystem, BlueShore will benefit from:

  • Reduced complexity.
  • An enhanced 360-degree customer view.
  • The ability to leverage both blended client data from standard structured data (such as form entries) to unstructured data (such as social media and voice).
  • Real-time analytics to gain valuable insights into customer behavior and preferences, fed into Temenos XAI to automatically deliver hyper-personalized experiences with tailored recommendations and contextualized advice.
  • An API-first, open platform that can enrich BlueShore’s data with third-party sources, proactively facilitating open banking ahead of new regulations emerging in Canada. BlueShore will have access to over 100 of the latest Open Banking APIs being deployed globally.
  • Next-generation payments technology that supports ISO20022 standards and real-time payments, enabling BlueShore to take further advantage of Canadian Payments Modernization.

Chris Catliff, President and CEO, BlueShore Financial, said: “We are delighted to start this exciting next phase of our digital transformation journey with Temenos. For over a decade, Temenos has been a strong partner of ours in our commitment to improving our clients’ financial well-being. With this expansion of the relationship, we will be able to take the Financial Spa™ experience that BlueShore is known for in-person – encouraging engaging conversations and genuine value – and deliver that in the digital realm. With Temenos, we can pursue new and untapped market opportunities with differentiated products and services that will put us at the forefront of Open Banking and Payments Modernization opportunities. We look forward to continuing to innovate with Temenos.”

Jacqueline White, President, Americas, Temenos, said: “Financial institutions recognize the value of their data as they seek to personalize customer engagement, but they don’t necessarily understand how to leverage it. BlueShore has been a pioneer for many years in leveraging data to take a highly targeted, personalized approach and deliver a premium experience. With the end-to-end Temenos platform, encompassing modernized payments and explainable AI, BlueShore will create differentiated experiences for its clients, empowering them with tailored recommendations and contextualized advice.”

About BlueShore Financial

BlueShore Financial is a boutique financial institution providing a full range of personal and business banking, wealth management, insurance and commercial lending solutions. With a branch network located across the Lower Mainland and Sea-to-Sky Corridor, BlueShore Financial helps clients achieve financial wellness® through personalized solutions and expert advice, delivered in a unique Financial Spa® branch environment. BlueShore Financial manages over $6.5 billion in Assets Under Administration and is consistently ranked among the top 20 financial planning firms in Metro Vancouver.

BlueShore Financial is an Imagine Canada Caring Company, contributing at least 1% of pre-tax profits annually to charities and not-for-profit organizations within the communities it serves. BlueShore Financial is the operating name of BlueShore Financial Credit Union.

Follow and connect with us on Facebook, Instagram, LinkedIn or Twitter.

About Temenos

Temenos AG (SIX: TEMN) is the world’s leader in banking software. Over 3,000 banks across the globe, including 41 of the top 50 banks, rely on Temenos to process both the daily transactions and client interactions of more than 1.2 billion banking customers. Temenos offers cloud-native, cloud-agnostic and AI-driven front office, core banking, payments and fund administration software enabling banks to deliver frictionless, omnichannel customer experiences and gain operational excellence.

Temenos software is proven to enable its top-performing clients to achieve cost-income ratios of 26.8% half the industry average and returns on equity of 29%, three times the industry average. These clients also invest 51% of their IT budget on growth and innovation versus maintenance, which is double the industry average, proving the banks’ IT investment is adding tangible value to their business.

For more information, please visit www.temenos.com or email press@temenos.com

Ways to get in touch

Call us
604.982.8000
1.888.713.6728
Online
Contact us
Visit us
Find a branch

Quick links

  • Advice Hub
  • Help Centre
  • Rates
  • Find Branch/ATM
  • Contact
Back to Top

Footer Menu

  • Privacy & Security
  • Legal
  • Careers
  • News & Events
  • 關於我們

Related Sites

  • Mastercard Collabria
  • Credential Investments
  • BlueShore Broker Services

Connect with us

  • Facebook
  • Instagram
  • Twitter
  • LinkedIn
  • YouTube

© 2023 BlueShore Financial Credit Union.

Insurance services provided through BlueShore Wealth