Managing e-Transfer recipients

Transfer funds electronically safely and easily

Set up Interac e-Transfer^® recipients within Online Banking to take advantage of this secure and convenient method for sending funds electronically to friends, family, and business associates.

To send an e-Transfer, all you need to know is the recipient’s name and email address or mobile phone number. You don’t need to know their account number or even which financial institution they deal with; no personal or financial information is exchanged.

Adding a recipient

To add an e-Transfer recipient, you must first log in to Online Banking. Once logged in:

• Select Transfers, then Interac e-Transfer from the left navigation menu.
• Add Recipient and enter their name, email address and mobile phone number.
• Next, select how the recipient is to be notified (email and/or mobile phone).
• Enter a security question and answer known to the person, then click Add Recipient.

You can also do this in Mobile Banking. Simple select e-Transfers, then Settings, then Manage Recipients.

Editing a recipient

To edit an e-Transfer recipient, log in to Online Banking:

• Select Transfers, then Interac e-Transfer from the left navigation menu.
• Select Edit/Delete Recipients and make the required changes.
• You can also do add and edit a recipient in Mobile Banking. Simple select e-Transfers, then Settings, then Manage Recipients.

Stay safe

Be sure to set up a security question where the answer is known only to you and the recipient and that can’t be easily guessed. Don’t ever send the answer by email in case it gets intercepted. It’s best to text or phone. And never include the answer in the e-Transfer message field.

Talk to us

For any questions please call us at 604.982.8000 (toll-free 1.888.713.6728), send us a message, or visit a local branch.