Paying bills online

Make bill payments quickly and easily with Online Banking

Getting started

The first step to getting started with paying bills online is to add payees.

To add a bill payee

Once you’ve logged in to Online Banking:

• On the Account Summary page, click on Payments from the left-hand menu, then click on Add/Delete Payees.
• Click Add Payee from the top of the page.
• Then click Search by Payee Name to locate the specific vendor’s name or Browse by Type.
• From the list of payees, click the link of the appropriate payee, then enter your account number, and click Submit.
• A confirmation page will show that you’ve been successful.

To delete a bill payee

• Follow the steps above and click Delete Payee from the top of the page; on the page that follows, click the link of the payee you wish to remove.
• You will be asked to confirm the Payee and Account Number.
• A confirmation page will confirm which payee you have just deleted.

To change information for an existing payee

If you need to make changes to an existing payee (i.e., change account number), delete the current payee and re-enter it with the new information.

Paying bills online

To pay bills online, first log in to Online Banking:

• On the Account Summary page, click on Payments from the left-hand menu.
• Select the account you would like from the Pay From drop-down menu.
• Check the Pay checkbox beside the company for each bill you want to pay.
• Enter the Payment Date (by default today's date will be auto-filled) and enter the Amount. Click Continue.
• When paying two or more bills, a total bill payment amount will be displayed.
• Review the details of your bill payment then click Confirm.
• You will then be presented with a receipt and confirmation number.

Changing or canceling a payment

After making a bill payment, payment details are displayed in the Scheduled Bill Payments area of the Account Summary screen. Payments are held in a queue and can be canceled up to 11:00pm (PST) for most vendors. You cannot reverse any same-day bill payment transaction after the cut-off time.

Scheduling bill payments

To schedule a bill payment for a future date, log in to Online Banking:

• On the Account Summary page, select Payments from the left-hand menu.
• Select the account you would like from the Pay From drop-down menu.
• Check the Pay checkbox beside the company for each bill you want to pay.
• Enter the Payment Date by changing today’s date (auto-filled) to the date you want the payment to be made.
• Enter the Amount, then click Continue. If you are paying two or more bills, a total bill payment amount will be displayed.
• Review the details of your bill payment, then click Confirm.

Once your bill payment has been scheduled, you will be presented with a confirmation receipt.

If a future-dated payment is not processed due to insufficient funds, the scheduled payment will display on the Account Summary screen for a period of two weeks as a reminder.

View or modify scheduled payments

• Click on Payments from the left-hand menu, then click on View/Modify scheduled payments from the left-hand menu.
• Select the bill payment from the list that you would like to cancel and click Delete.
• Review the cancellation and click Confirm.
• Once the scheduled bill payment has been deleted, you will be presented with a receipt which you may print for your records.

Talk to us

If you have any questions about bill payment using Online Banking, please call us at 604.982.8000 (toll-free 1.888.713.6728), send us a message, or visit a local branch.