Help is only a phone call away

With few exceptions, our local Solution Centre can help with most of the things you'd go into your branch for, as well as answer your questions and provide advice.

Professional advice

Our Solution Centre is staffed by a group of professional service representatives, including Financial Advisors. They’re as knowledgeable and helpful as the staff you would find in any of our branches and can assist you with all of the following and more:

  • Opening and managing chequing and savings accounts
  • Transferring funds
  • Opening and managing term deposits
  • Renewing or refinancing loans and mortgages
  • Assisting with Access Card® (debit card) issues
  • Setting up and helping with Online Banking and Mobile Banking
  • Answering questions about account statements or specific transactions
  • Mutual fund purchases or transfers†
  • RRSP, TFSA or RESP contributions
  • Coordinating account applications or in-branch appointments

Hours and phone numbers

DayHours
Monday to Friday8:00am - 8:00pm
Saturday9:00am - 5:00pm

 

Phone: 604.982.8000 or toll-free 1.888.713.6728

Have a question? Ask an expert

Terrie Quilton
Financial Advisor
Mutual Funds Investment Specialist

Our team of experienced professionals are here to answer any questions you may have.

Meet our advisory team