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Online Banking

Manage Your Mastercard

Pay online, in-branch, via telephone or, yes, by mail.

Paying your Mastercard® account online or via automated telephone banking is quick and easy. And you can do virtually everything else from the comfort of your home including viewing transactions and points balances, and requesting changes.

How to make an account payment

You can make an account payment through Online / Mobile banking or through MyCardInfo.

Online or Mobile Banking

  • Select ‘BlueShore Collabria Mastercard’ from the list of vendors presented within Online Banking
  • Make your payment by selecting payment account, entering the amount and payment date


  • Visit credit card enrollment
  • Sign in to the secure site, and click on payments
  • Make your payment by selecting payment account, entering the amount and payment date

Manage your Mastercard account online

  • Go to the Collabria website
  • View your current balance and available credit
  • Track, manage and redeem your rewards
  • View card transaction history — both pending and posted
  • Dispute a suspicious transaction
  • Make a one-time card payment
  • Sign up for paperless eStatements
  • View your account online via eStatements
  • Sign up for fraud text alerts
  • Find forms for adding/removing a cardholder, authorized user or updating account information
  • Alert us when you’ll be traveling or when you expect unusual volume of card activity

Manage your Mastercard account by phone

Call 1.855.341.4643 or call collect 647.252.9564 (outside Canada and U.S.). Assistance is available 24 hours a day, 7 days a week.

  • Report a lost or stolen card
  • Balance and account inquiries
  • Authorization inquiries
  • Annual fee inquiries
  • FlexRewards program inquiries and sign ups
  • FlexRewards redemption requests and point inquiries
  • Temporary credit limit increases
  • Damaged card replacements
  • Emergency services requests
  • Insurance inquiries
  • Chargeback requests

Your PIN

Your PIN is unique to you. No one else can use your card without the PIN, so you can help ensure your own peace of mind by keeping your PIN private and protected. You can change your PIN at any time.

If you know your PIN and would like to change it, visit a BlueShore Financial or an Exchange ATM.

In the case you have forgotten your PIN, call Collabria card support at 1.844.788.2725 to establish or change your PIN.

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