Ensuring the safety and security of e-Transfers

A safe and secure way to send money

Interac e-Transfers^® offer a fast, secure and convenient way to send and receive money from one Canadian bank account to another – all without sharing your personal or business' financial information.

How we keep your information safe

Notifications and instructions are all taken care of through email and text messages. The actual transferring of the funds is handled behind the scenes through established and secure banking procedures.

Keeping passwords secure

If you’re the sender of the e-Transfer, it’s important to create a security question known only to you and the recipient to be sure the funds get to the intended party. If you need to communicate the answer to the question to the recipient, be sure to do it through a separate text or phone call. Never include the answer to the security question in the e-Transfer message field and avoid sending it by email.

Ways to keep yourself safe

Just as you would with cash, take extra security precautions when sending money, and only send money to people you know and trust. An e-Transfer transaction cannot be reversed once a recipient has deposited the funds.

In cases where you don’t know the recipient well, like online auctions or resale sites, take the same precautions you would with cash purchases. Be sure to read any guidelines or policies for protecting yourself as outlined by the site.

Take note of common scams and phishing by following the tips on the Interac website.

Talk to us

For any questions please call us at 604.982.8000 (toll-free 1.888.713.6728), send us a message, or visit a local branch.