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Online Banking

COVID-19 Updates

We are providing ongoing updates on the actions BlueShore Financial is taking to safeguard the health and well-being of our clients, our employees and their families during COVID-19.

Latest Updates

Masks are mandatory at all branch locations
To help us protect the health and safety of all clients and employees, we require clients to wear a face mask in branches.

HASCAP loans for business clients
Business clients that have been heavily impacted by COVID-19 can access loans from BlueShore to cover operational cash flow needs as part of the Highly Affected Sectors Credit Availability Program (HASCAP) guarantee. Loans are now available for companies that have seen their revenues decrease by 50%. The interest rate is 4% with a repayment term of up to 10 years. The HASCAP loans are available until December 31, 2021. Please contact your BlueShore Business Advisor or our Solution Centre for details.

Accessing your finances and managing your money

To protect yourself, your family and your community, it is critical to avoid in-person visits to as many stores and service providers as you can. And this includes your financial institution.

Learn how to connect with us remotely

The good news is that you have many options to manage your money, so you should not need to visit a branch.

  • Our Solution Centre is here to help. You can contact us by phone (604.982.8000 or 1.888.713.6728), online contact form or live chat with your banking and financial questions and concerns. Our Associates are available 8:00am-8:00pm Monday to Friday and 9:00am-5:00pm Saturday.
    As you might imagine, call volumes are increasing every day, so we appreciate your patience if you experience a longer wait time than normal.

  • Online and Mobile Banking. Use Online or Mobile Banking to check account balances, transfer funds, pay bills, send and receive e-Transfers, and more. Not using Online Banking, yet? Just contact the Solution Centre and they can help set you up and answer any questions you may have how to use it.

  • “Ding free ATMs”. In addition to the ATMs at our branches, you can use any of the 4,500 EXCHANGE or ACCULINK ATMs surcharge-free; they are easy to locate using the BlueShore Mobile Banking App.

  • Virtual meetings with your BlueShore advisor. Whether you are looking to connect with your Financial, Business, Investment or Wealth Protection Advisor, they are all available by phone, email or video conference.

Expert financial advice when you need it. We're sure you have a lot of questions as you sift through the daily round of ever-changing COVID-19 messages. How will this affect my retirement savings? What about my mortgage payments? Will I still be able to proceed with a planned purchase or property investment? This is the time we can be of greatest help; please reach out to one of our experienced advisors for assistance and advice.

Branch safety measures

How we are protecting clients and employees; masks now mandatory at all branch locations.

How we are protecting clients and employees
  • Masks mandatory when visiting any BlueShore branch
  • Limited number of clients allowed into the branch at any given time to enable physical distancing
  • Plexiglass shields at teller and concierge work stations
  • 2m physical distancing floor markers
  • Increased deep cleaning and frequent sanitation of high-touch surfaces
  • Strict employee personal hygiene practices such as frequent hand-washing
  • Any staff with symptoms must remain at home
  • Clients with symptoms are asked to return home and call or email for any financial assistance
  • Non-essential items and services that could potentially transfer the virus are no longer available; this includes our beverage service, use of our washrooms, magazines, and sale of spa products

While we are delighted to see our clients in person, during this time we encourage everyone to first determine whether their banking or financial needs could be met through one of our digital banking channels (Online or Mobile Banking, ATMs, Live Chat on our website) or by contacting our experienced advisors or Solution Centre associates.

Branch reduced hours

To support increased physical distancing and help stem the spread of the virus, we have reduced the hours of our branches.

Find hours of operation

To protect yourself, your family, your community and our employees, please only visit the branch for urgent activities that cannot be completed at an ATM, online or by phone. We strongly recommend you call us before you come into any branch – in most cases, our Solution Centre Associates will be able to complete your transaction or answer your questions.

Location Hours
Lonsdale North Vancouver Mon-Fri, 10am-4pm
Parkgate North Vancouver Tues-Fri, 10am-4pm
Sat 10am-3pm
Lynn Valley North Vancouver Tues-Fri, 10am-4pm
Sat 10am-3pm
Edgemont North Vancouver Tues-Fri, 10am-4pm
Sat 10am-3pm
Marine Drive North Vancouver Tues-Fri, 10am-4pm
Sat 10am-3pm
Park Royal West Vancouver Tues-Fri, 10am-4pm
Sat 10am-3pm
West Broadway Vancouver Mon-Fri, 10am-4pm
Kerrisdale Vancouver Tues-Fri, 10am-4pm
Sat 10am-3pm
Burnaby Burnaby Tues-Fri, 10am-4pm
Sat 10am-3pm
Squamish Squamish Tues-Fri, 10am-4pm
Sat 10am-3pm
Whistler Whistler Tues-Fri, 10am-4pm
Sat 10am-3pm
Pender Vancouver

Tues-Fri, 10am-4pm

Pemberton Pemberton

Tues-Fri, 10am-4pm

If it is essential that you visit a branch, we have instituted a number of protocols for the safety of both our clients and our employees with increased cleaning efforts, the addition of plexi shields at teller stations, increased vigilance regarding physical distancing and limiting the number of clients allowed into a branch at any given time.

If you are feeling sick or have travelled outside Canada within the past 14 days, please do not come into our branches – we are here for you by phone or email.

Client assistance

We are here to work with you if you are experiencing financial hardship due to COVID-19. Some of us are dealing with financial challenges due to illness, childcare disruptions, job loss or business closures linked to COVID-19. If you find yourself, your family or your business in this situation, please reach out and contact us.

Fraud alert

Beware of suspicious calls, emails and texts. Fraudsters are finding innovative ways to play on peoples’ COVID-19 fears, anxiety and misinformation. These range from claims to have emergency relief funds waiting for you to unauthorized charity appeals.

How to recognize fraud
  • Beware of unsolicited calls, emails and texts requesting urgent action or payment
  • Be alert to suspicious or unrecognizable approaches from anyone claiming to be from BlueShore
  • Never respond or click on suspicious links or attachments
  • BlueShore will never ask you for your full PIN or password or ask you to move money from your accounts


Your Banking & Investments
Is my money safe?

All funds on deposit at BlueShore Financial are 100% protected and guaranteed by the Credit Union Deposit Insurance Corporation of BC. Our organization is strong and stable, and our experienced management team is well-equipped to adapt to these evolving conditions.

With such volatile markets, I’m worried about my investments. What should I be doing?

You should be reaching out to your advisor to discuss the specifics of your portfolio and which actions might be best for your individual circumstances at this time. With the situation changing daily, one thing past periods of extreme market volatility have shown is that panic selling is usually a mistake. Take advantage of your advisor’s experience and expertise to help decide on your options in this extremely challenging and turbulent time.

I need to access funds from my retirement savings. What is the process?

If you need to access funds from your RRSP or TFSA accounts, please contact your financial advisor or our Solution Centre at 604.982.8000. They will be able to assist you with transferring the funds you require, as well as highlight any tax or repayment considerations going forward.

What if I need to purchase foreign currency?

Effective March 24, 2020: We’ve been advised by our currency partner that due to volatility stemming from the COVID-19 crisis, until further notice clients will only be able to sell back U.S. dollars and euros at BlueShore branches. Additional currencies are available for client purchase, but delivery timeframes have increased. This situation is being assessed on an ongoing basis.

Credit Cards
What is my “tap” transaction limit on my Collabria credit card?

Contactless transaction limits (“tap”) have been temporarily increased across all merchant categories to $250 to limit the need to handle in-store terminals.

Online & Mobile Banking
How do I set up direct deposit of Government benefit payments from the CRA?

Log in to BlueShore’s Online Banking through a desktop computer and follow the instructions under Account Services in the left navigation menu. Learn More

How do I deposit cheques without having to use an ATM or visit a branch?

Using BlueShore’s Mobile Banking App, you take a photo of both sides of the cheque using your smartphone camera, then select the account you wish to deposit the funds to. Learn More

How can Online Banking alerts help with cash flow management right now?

Through Online Banking (desktop) you can set up financial alerts to notify you via SMS text or email. Two very useful alerts for staying on top of the timing of funds moving in and out of your account include: Low Balance (falls below a threshold you’ve determined) and Deposit (when funds over a specified amount are posted to your account – for example, Government benefit payments). Learn More

Useful Resources

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