Help Centre

Find the answers you’re looking for

Our Help Centre is designed to answer the most common – and not so common – “how to” questions you may have regarding our wide range of financial products and services. For other more “advisory” related questions, please visit our Advice Hub.

Credit Cards

Linking your Mastercard to Online Banking

View your credit card balance and transactions directly within BlueShore’s Online Banking rather than logging in separately to the Collabria MyCardInfo site. It’s fast and convenient.
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Online Banking

Change to online banking login experience

Our online banking login experience has changed slightly. Learn more.
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Banking

BC Credit Union Deposit Insurance

As a credit union member, you receive unlimited depositor protection from the Credit Union Deposit Insurance Corporation of British Columbia (CUDIC).
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Online Banking

Setting up e-Statements

Convenient, secure and always accessible, eStatements offer an environmentally friendly alternative to paper statements.
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Mobile Banking App

Depositing a cheque using Mobile Deposit

Mobile Deposit allows you to conveniently, quickly and securely deposit Canadian cheques using your smartphone or tablet.
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Business Online Banking

Setting up Business Online Banking

Business Online Banking has added functionality required to meet the unique needs of businesses.
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Mobile Banking App

Setting up touch ID log in

Touch and go with your BlueShore Mobile Banking app using touch ID to log in and view your accounts.
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Business Online Banking

Setting up and managing delegates

Lighten your business workload by creating delegates for your business accounts. Manage secure access by choosing either read-only or initiator delegates.
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Mobile Banking App

Using our Mobile Banking app

Access your BlueShore personal or business accounts anytime, anywhere with our Mobile Banking App.
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Mobile Banking App

Managing the QuickView function

Make Mobile Banking even faster and easier using the app’s QuickView function to check account balances without logging in.
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