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Online Banking

Reporting Problems

We can help.

If you think you’ve lost your debit or credit card, had it stolen or your accounts show suspect activity, report it to us immediately, so we can help you set things right.

Lost or Stolen Card? Report it ASAP.

If your credit or debit card is lost, stolen or if there's been inappropriate activity in your account, please report it immediately or contact us online via our secure form.

Access Card (debit card)
Phone: 604.982.8000 in the Lower Mainland or toll-free 1.888.713.6728
Hours: Monday to Friday 8am-8pm and Saturday 9am-5pm
After hours call toll-free 1.866.758.5678 (automated attendant)

Mastercard cardholder support
Phone: 1.800.561.7849 or call collect 306.566.1276 (outside Canada and U.S.)
24-hours a day, 7-days a week

Think you've been a victim of fraud?

Let us know immediately by calling 604.982.8000 or toll-free 1.888.713.6728. You can also get in touch with your local RCMP Detachment or the police in your area.

You can also contact the RCMP's Reporting Economic Crime On-Line (RECOL) website. Fraudulent e-mails can be forwarded to the RCMP's intelligence gathering unit at The Canadian Anti-fraud Call Centre (CAFCC). You can also advise them of identity theft as well.

The following organizations can also help you learn more about various types of fraud:

For your responsibilities, please review our Account Operating Agreement.