Our Help Centre is designed to answer the most common – and not so common – “how to” questions you may have regarding our wide range of financial products and services. For other more “advisory” related questions, please visit our Advice Hub.
Debit Cards
Replacing a lost or stolen Access Card
Replacing your debit card after it’s been lost or stolen can be done quickly and easily with a quick phone call or visit to the branch. We’ll get a replacement card to you right away.
When your travel plans are cancelled, your Collabria credit card may offer coverage and reimbursement. Discover what steps you need to take to make your insurance claim.
Making a claim for purchase protection or warranty
Accidents happen and sometimes new purchases just don’t work as they should. Find out how to take advantage of your built-in Collabria credit card purchase protection and warranty.
Update your PIN if you have forgotten it, believe it may have been compromised, or just want to change it to something that’s easier to remember. It can be done in a few simple steps.
If you think your credit card has been compromised, or if it’s been lost or stolen, find out what immediate actions you should take to avoid unauthorized use.
If you find your credit limit on your Collabria credit card doesn’t quite fit your regular spending habits, or if you have upcoming large expenses, you may want to request a credit limit increase.